1. INTRODUCTION

This Shipping Policy outlines the terms and conditions relating to the delivery of products purchased from Autobin, trading as Smart Home Products Limited (“we”, “our”, “us”). By placing an order with us, you agree to the terms set out in this policy.

This policy complies with the Consumer Contracts Regulations 2013, the Consumer Rights Act 2015, and other applicable UK laws governing e-commerce transactions.

2. COMPANY INFORMATION

Trading Name: Autobin
Registered Company Name: Smart Home Products Limited
Registered Address: 153 Mortimer Street, Herne Bay, CT6 5HA, United Kingdom
Email: sales@autobin.co.uk
Telephone: 03332 205 471

3. DELIVERY OPTIONS

We offer the following delivery options for orders within the United Kingdom:

3.1 Standard Delivery

•           Cost: £10.95

•           Estimated Delivery Time: 3-5 working days

•           Free Delivery: Available on orders over £150.00

3.2 Next-Day Delivery

•           Cost: £12.95

•           Estimated Delivery Time: Next working day for orders placed before 12 PM Monday to Friday

•           Exclusions: Not available on weekends or bank holidays

3.3 International Delivery

If you require international shipping, please contact us for shipping information & fees.

4. DELIVERY AREAS

4.1 UK Mainland

We deliver to all addresses within the UK mainland, including Scotland and Wales.

4.2 Northern Ireland, Scottish Highlands, and Islands

Deliveries to Northern Ireland, Scottish Highlands, and UK islands (including Isle of Wight, Isle of Man, Channel Islands, Scilly Isles, and Scottish islands) may incur additional charges and longer delivery times:

•           Cost: £29.95 (may vary subject to post code)

•           Estimated Delivery Time: 5-7 working days

4.3 Excluded Areas

We reserve the right to exclude certain postcodes from our delivery service due to logistical constraints. If your postcode is in an excluded area, you will be notified just before dispatch process.

5. DELIVERY TIMEFRAMES

5.1 Processing Time

All orders are processed within 1 business day (Monday to Friday, excluding public holidays) from the date of purchase. Orders placed after 12 PM will be processed the following business day.

5.2 Shipping Time

Shipping times are estimates and begin from the date of dispatch, not the date of purchase. Delivery times are not guaranteed and may vary due to factors beyond our control, including but not limited to:

•           Adverse weather conditions

•           Traffic disruptions

•           High volume periods (e.g., holiday seasons)

•           Customs clearance for certain areas

•           Third party couriers disruptions

5.3 Tracking Information

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available. You can use this information to track the progress of your delivery.

6. DELIVERY PROCESS

6.1 Delivery Attempts

Our courier will attempt to deliver your order to the address provided during checkout. If no one is available to receive the delivery:

•           The courier may leave the package in a safe place if one is available

•           A card may be left with instructions on how to arrange redelivery or collection

•           The package may be left with a neighbor (where this option is selected)

6.2 Failed Delivery Attempts

If the courier is unable to deliver your order after the initial attempt:

•           A second delivery attempt will be made on the next working day

•           After two failed delivery attempts, the package will be returned to our warehouse

•           You will be contacted to arrange redelivery, which may incur additional charges

6.3 Signature on Delivery

For orders over £100 or containing high-value items, a signature may be required upon delivery. Please ensure someone is available to sign for these deliveries.

7. DELIVERY CHARGES

7.1 Calculation of Charges

Delivery charges are calculated based on:

•           The delivery option selected

•           The delivery location

•           The size and weight of the package

•           The total value of the order

7.2 Disclosure of Charges

All applicable delivery charges will be clearly displayed during the checkout process before you complete your purchase. No hidden fees will be added after your order is placed.

7.3 Free Delivery

Orders over £150.00 qualify for free standard delivery to UK mainland addresses. This offer does not apply to:

•           Next-day delivery

•           Deliveries to Northern Ireland, Scottish Highlands, and UK islands

•           Oversized or heavy items that require special handling

8. INSPECTION OF GOODS

8.1 Inspection Upon Delivery

We recommend that you inspect all products at the time of delivery for any obvious damage or discrepancies. If possible, note any damage on the delivery receipt before signing.

8.2 Reporting Damage

If you discover damage to your order:

•           Take photographs of the damaged packaging and products

•           Contact us within 48 hours of delivery

•           Retain all packaging materials for inspection if required

9. DELIVERY DELAYS

9.1 Notification of Delays

If we become aware of any delays in processing or shipping your order, we will notify you by email or telephone as soon as possible.

9.2 Force Majeure

We shall not be liable for any delay or failure to perform our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to:

•           Acts of God

•           Strikes, lock-outs or other industrial action

•           Severe weather conditions

•           Fire, flood, or natural disaster

•           Pandemic or epidemic

•           Government actions or regulations

•           Terrorist attacks or wars

9.3 Order Cancellation Due to Delay

If delivery is delayed by more than 30 days from the estimated delivery date, you have the right to cancel your order and receive a full refund.

10. SHIPPING INFORMATION ACCURACY

10.1 Customer Responsibility

It is your responsibility to provide accurate and complete shipping information when placing an order. This includes:

•           Full name

•           Complete delivery address

•           Valid postcode

•           Contact telephone number

•           Email address

10.2 Incorrect Information

We are not responsible for orders that are delayed, lost, or delivered to the wrong address due to incorrect information provided by the customer. Additional charges may apply for redelivery if incorrect address details were provided.

11. TITLE AND RISK

11.1 Transfer of Risk

The risk of loss or damage to the products passes to you at the time the product has been delivered to your chosen address, if you wrongfully fail to take delivery, at the time when delivery was attempted.

11.2 Transfer of Title

Title to the products will not pass to you until we have received full payment of all sums due in respect of the products, including delivery charges.

12. CUSTOMS AND IMPORT DUTIES

12.1 European & International

For deliveries to European & international destinations, additional customs documentation may be required due to Brexit regulations. Any applicable customs charges or import duties will be clearly communicated during the checkout process.

13. PACKAGING

13.1 Environmentally Friendly Packaging

We are committed to reducing our environmental impact and use recyclable or biodegradable packaging materials where possible.

13.2 Special Packaging Requests

If you have specific packaging requirements, please contact our customer service team before placing your order. Additional charges may apply for special packaging requests.

14. BULK ORDERS

14.1 Special Arrangements

For bulk orders or orders requiring special delivery arrangements, please contact our customer service team at sales@autobin.co.uk or call 03332 205 471 to discuss your requirements.

15. CONTACT INFORMATION

If you have any questions about our Shipping Policy or need assistance with a delivery, please contact us:

Email: sales@autobin.co.uk
Telephone: 03332 205 471
Address: Smart Home Products Limited, 153 Mortimer Street, Herne Bay, CT6 5HA, United Kingdom

16. CHANGES TO THIS POLICY

We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on our website and will apply to orders placed after the date of posting.