Each Autobin product comes with a 12-month warranty from the date of purchase, which covers defects in materials and workmanship. The warranty is valid for everyday use and does not cover misuse or external damages.

To initiate a warranty claim, please follow these steps:

1. Ensure you've followed the troubleshooting guide.
2. Provide proof of purchase (e.g., receipt).
3. Submit your claim on our website.
4. A nominal warranty fee of £29.95 applies, covering administrative and shipping costs.

First, attempt the troubleshooting steps provided. If the issue persists and the product is within the 12-month warranty period, follow the warranty claim process. For out-of-warranty bins, you can purchase a replacement part directly.

The Autobin range offers features such as:

• Touchless sensor operation
• Soft-close lids
• Fingerprint-resistant stainless steel
• Manual override option
• Various capacity options (12L, 50L, 70L)
• Dual-compartment options for recycling
• Battery-operated with long-lasting battery life

We recommend using high-quality batteries (e.g., Duracell) for optimal performance. Most Autobin models require D-size batteries (3 or 4, depending on the model). Always replace all batteries at once to ensure consistent performance.

To maintain your Autobin:

• Wipe the stainless steel surface with a soft cloth or mild cleaner.
• Keep the sensor area free from dust or debris.
• Avoid using abrasive cleaning products that may damage the finish.
• If the sensor becomes unresponsive, try replacing the batteries.

Battery life can range from 10 to 14 months, depending on the model and usage. The Autobin features energy-efficient electronics to conserve power.

• Regularly clean the bin, especially the sensor area.
• Use the manual override to keep the lid open only when necessary.
• Replace batteries as needed to maintain proper sensor function.
• Install bag-retaining rings to reduce liner wear.

Yes, replacement parts like lids and bag-retaining rings can be purchased on our website. These parts are designed for specific models to ensure compatibility.

Yes, Autobins are designed for both residential and commercial environments. They are perfect for kitchens, office breakrooms, communal spaces, and high-traffic areas.

Open the battery compartment under the lid, insert the required number of batteries (D-size or C-size, depending on the model), and ensure the correct polarity. Close the compartment securely.

Yes, most Autobin models feature a manual override function that allows the lid to remain open for extended periods. This feature is applicable during tasks like food preparation or waste disposal.

The Autobin range includes various sizes, such as:

• 12L (ideal for small spaces like bathrooms and offices)
• 50L (perfect for kitchens and offices)
• 70L (for high-capacity needs)
• Dual-compartment models for recycling.

Autobin products are primarily made from high-quality stainless steel, with some models featuring plastic or ABS components like the lids and battery compartments. The materials are fingerprint-resistant for easy cleaning.

While the Autobin sensor lid is designed to handle moisture, we recommend keeping it away from direct water exposure (e.g., excessive splashing) to avoid damage to the sensor.

Autobin models come with bag-retaining rings that keep the liner securely in place, preventing any unsightly overhang or slipping. These rings are available as separate accessories.

The touchless sensor operation promotes hygiene by reducing physical contact with the bin, which helps minimize germ transfer, especially in high-traffic areas like kitchens or bathrooms.

Yes, several Autobin models are designed with sustainability in mind. For example, the dual-compartment recycling bins help users sort waste more efficiently, and accessories like the bag-retaining rings allow you to replace only the ring instead of the entire bin.

Autobin products are designed for indoor use. While they may withstand occasional exposure to moisture (such as from spills), they are not intended for outdoor environments where they could be exposed to rain or extreme weather conditions.

To replace the lid:

1. Remove the old lid by lifting it off the bin body.
2. Align the new lid on the bin, ensuring it fits securely.
3. Insert the required batteries (if not pre-installed) and test the functionality.